If you’re looking to return or exchange your order for whatever reason, we’re here to help! You can return your product for store credit, a different product, or a refund to the original payment method.

Conditions you must comply with in order to be able to exchange your product purchase or receive a credit are stated below:

  • Products must be returned within 14 days of receiving the product  

  • The product must be unopened, in original condition and where applicable, with the tags still intact.

  • Returned items must have no visible signs of wear or use

 

If you decide to return your product, then you are responsible for ALL SHIPPING COSTS.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a refund

  • Contact us at info@lukumabrand.com
  • Send us your order number
  • The name of the affected item(s)
  • A photo of the fault/s OR description as to how the product is not fit for purpose or description how the product does not match the description
-If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.

If your refund is accepted, we’ll send you instructions on how you will receive your money back.

 

CANCELLATION 

 

You have 5 Hours to CANCELL your order. After that we will send you a Cancellation Confirmation.

If you DONT CANCELL your order in 5 Hours, then you will have to ask for a refund. You can return your product for store credit, a different product, or a refund to the original payment method.

If you decide to return your product, then you are responsible for ALL SHIPPING COSTS.

 

GIFT CARDS/VOUCHERS

No refunds will be provided to purchased gift cards.

You can always contact us for any return question at info@lukumabrand.com.